This Privacy Policy explains what information IRConnect may collect when you visit the website, create an account, purchase a plan, complete identity verification, use the Iran VPN service, or contact customer support.
By using the IRConnect website or services, you confirm that you have read this Privacy Policy. If you do not agree with it, you must not use the website or services.
1. Account Information
When you register, purchase a plan, or manage your account, IRConnect may collect:
Full name
Email address
Phone number
Country of residence
Selected language
Account login information
Information voluntarily provided to customer support
Users must provide accurate, complete, and current information.
Account passwords are stored in an encrypted or securely hashed form. Users must not share their account credentials or VPN connection details with other individuals.
2. Identity Verification Information
Due to the sensitive nature of services used to access banking and financial platforms, IRConnect may require identity verification for certain plans.
Identity verification information may include:
Full name
Iranian national identification number
Mobile phone number
Information required to verify ownership of the phone number
Name of the payment account or cardholder
A copy of an identification document, only when necessary
Verification result and status
This information may be used to:
Prevent identity fraud
Prevent unauthorized payments or service use
Match the purchaser with the payment account
Prevent fraud, phishing, and misuse
Protect servers and other users
Respond to valid legal requests
IRConnect will only request information reasonably necessary to complete the verification process.
Using another person’s national identification number, phone number, payment card, or identification documents is prohibited.
3. Subscription and Purchase Information
When you purchase or activate an Iran VPN plan, IRConnect may process:
Selected plan
Subscription period
Service start and expiry dates
Active or inactive subscription status
Permitted number of devices or users
Payment amount and currency
Order identification number
Payment status
Renewal, cancellation, or refund status
Applied discount code
This information is used to activate the service, manage subscriptions, provide receipts, offer support, and maintain financial records.
4. Payment Information
Payments may be processed by independent payment gateways or payment service providers.
IRConnect may receive or retain limited information such as:
Payment amount
Transaction date and time
Transaction identification number
Payment method
Successful or failed payment status
Payer’s name
Limited details required to match a payment
Information required to process an approved refund
IRConnect does not request or store full bank card details, card passwords, CVV codes, or one-time banking passwords.
Approved refunds will only be returned to the original account, card, or payment method used for the purchase.
Information processed by a payment provider is also governed by that provider’s own privacy policy.
5. VPN Service Information
To activate, secure, maintain, and support the service, IRConnect may process limited technical and operational information, including:
Service username
Connected server
Connection start and end times
Successful or failed connection status
Service usage
Number of simultaneous connections
Device type and operating system
IP address used to sign in or connect
Technical records related to errors or misuse
This information may be used to diagnose technical problems, prevent unauthorized connections, enforce device limits, and protect the infrastructure.
IRConnect does not request or store banking usernames, banking passwords, one-time passwords, verification messages, or the contents of users’ bank accounts.
Browsing Activity and Logs
IRConnect processes only the technical information reasonably necessary to provide, secure, and support the service.
IRConnect does not collect personal information for sale, independent advertising, or the creation of profiles based on users’ private activities.
Statements claiming that browsing history, traffic destinations, or DNS requests are never logged should only apply when they have been confirmed by the actual technical configuration of IRConnect servers.
6. Website Usage Information
When you visit the IRConnect website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Browser language
Approximate country or location
Pages visited
Time and duration of visits
Referring website or source
Technical errors
Interaction with website features
This information is used for security, performance analysis, error detection, and service improvement.
7. Cookies
IRConnect may use cookies and similar technologies to operate the website properly.
Cookies may be used to:
Keep users signed in
Maintain cart or order information
Store language and user preferences
Protect account security
Prevent fraudulent requests
Analyze website traffic and performance
Identify technical errors
Prevent fraud and suspicious activity
Some cookies are necessary for the website to function. Analytical or advertising cookies, when used, should be enabled according to the user’s cookie consent choices.
Users may control cookies through their browser settings or the website’s cookie preferences. Disabling necessary cookies may affect account login, purchasing, or other website features.
8. Google Analytics and Analytics Tools
IRConnect may use Google Analytics or similar tools to understand website performance and usage.
These tools may process information such as device type, browser, approximate country, visited pages, and website interactions.
Analytics tools should be activated according to the user’s cookie consent preferences unless otherwise permitted by applicable law.
Information processed by Google Analytics is also subject to Google’s own terms and privacy policies.
9. Support Communications
When you contact IRConnect support, the following information may be retained:
Messages and support requests
Email address or phone number
Device type and operating system
Subscription details
Images or files submitted by the user
Connection error messages
Support response history
This information is used to respond to requests, troubleshoot problems, maintain support records, and prevent misuse.
Users must not send passwords, complete bank card details, one-time passwords, verification codes, or banking login details to customer support.
10. How Information Is Used
IRConnect may use personal information to:
Create and manage user accounts
Verify user identity
Activate and provide the Iran VPN service
Generate usernames, passwords, and OpenVPN configuration files
Process orders and payments
Manage renewals, cancellations, and refunds
Provide customer support
Investigate connection problems
Send essential account and service notices
Prevent fraud and unauthorized payments
Detect misuse and prohibited activities
Protect servers and users
Enforce the Terms and Conditions
Analyze and improve website performance
Comply with legal, tax, and accounting obligations
Handle complaints and disputes
Marketing communications will only be sent where there is a lawful basis or user consent. Users may unsubscribe from such communications.
11. Sharing of Information
IRConnect does not sell or rent users’ personal information or disclose it to others for their independent advertising purposes.
Information may only be shared in the following circumstances:
Service Providers
Necessary information may be shared with:
Payment gateways and processors
Hosting and data centre providers
Email and messaging providers
Website analytics services
Technical support providers
Identity verification services
Fraud-prevention tools
Financial and accounting services
These providers should only process information for the specified service.
Legal Requirements
IRConnect may disclose available and necessary account information in response to a valid court order, lawful request from a competent authority, or another applicable legal obligation.
Protection of Rights and Security
Information may be processed or disclosed to:
Prevent fraud and misuse
Investigate security incidents
Enforce the Terms and Conditions
Protect the rights and property of IRConnect
Protect users and third parties
Resolve disputes and complaints
Business Transfers
If IRConnect is involved in a merger, sale, asset transfer, or change of ownership, user information may be transferred to the new organization. The information must continue to be protected under applicable law.
12. Data Retention
Information is retained only for as long as reasonably necessary to:
Provide and manage the service
Maintain the user account
Provide support and resolve disputes
Prevent fraud and misuse
Comply with legal, financial, and accounting obligations
Enforce contracts and service terms
When information is no longer required, it will be deleted, anonymized, or securely made unrecoverable.
Certain order, transaction, refund, or verification records may be retained after account deletion when required by applicable law.
13. Data Security
IRConnect uses reasonable technical and organizational safeguards, which may include:
HTTPS encryption for website communications
Securely hashed account passwords
Restricted staff access
Access controls for the administrative panel
Software security updates
Data backups
Security event monitoring
Reputable payment and hosting providers
However, no transmission or storage system can guarantee complete security, and IRConnect cannot promise absolute protection against every possible risk.
14. User Rights
Depending on the user’s country and applicable law, users may have the right to:
Access their personal information
Correct inaccurate information
Request deletion of personal information
Ask how their information is processed
Object to certain processing activities
Withdraw previously provided consent
Unsubscribe from marketing messages
Restrict certain processing
Request a copy of their information
IRConnect may require identity verification before processing a privacy request to ensure that the requester owns the relevant account.
Certain requests may be restricted because of legal, financial, security, or dispute-related obligations.
15. International Data Transfers
Because IRConnect users and service providers may be located in different countries, personal information may be processed or stored outside the user’s country of residence.
Data protection laws in those countries may differ. IRConnect will make reasonable efforts to work with providers that maintain appropriate contractual and security safeguards.
16. Users Under 18
IRConnect services are not designed for users under the age of 18.
IRConnect does not knowingly collect personal information from children. If information belonging to a person under 18 is discovered to have been collected without valid authorization, reasonable steps will be taken to delete it.
17. Third-Party Links and Services
The IRConnect website may contain links to third-party websites, banks, applications, payment services, or social networks.
IRConnect is not responsible for the privacy practices or operation of those services. Users should review each third party’s privacy policy separately.
18. Changes to This Privacy Policy
IRConnect may update this Privacy Policy because of changes to services, technologies, laws, or data-processing practices.
The revised version and latest update date will be published on this page. Material changes may also be announced through the website, user dashboard, or email.
19. Contact IRConnect
To request access, correction, or deletion of personal information, or to submit a privacy question or complaint, use the Contact Us page or the following email:
Email: [Insert the official IRConnect email address]
20. Acceptance of This Privacy Policy
By registering, purchasing a plan, completing identity verification, or using IRConnect services, the user confirms that they have read this Privacy Policy and understand how information may be processed under its terms.