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Return Policy

Cancellation and Refund PolicyLast updated: July 12, 2026By purchasing a service from IRCONNECT, you confirm that you have read and accepted the following terms...

Cancellation and Refund Policy

Last updated: July 12, 2026

By purchasing a service from IRCONNECT, you confirm that you have read and accepted the following terms.

1. Refund Eligibility

Refund requests may only be reviewed when submitted within 24 hours of purchase and when the purchased service is unusable due to a technical issue caused by IRCONNECT.

Before approving a refund, our support team will attempt to investigate and resolve the activation or connection issue. If the problem is confirmed to be caused by IRCONNECT and cannot be resolved or replaced with a suitable alternative service, the payment may be refunded.

2. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • The customer purchased the wrong service, plan, or subscription period

  • The service is incompatible with the customer’s device, operating system, internet provider, or mobile operator

  • Incorrect information was entered during the purchase

  • The customer changes their mind after the service has been activated or used

  • Temporary internet disruptions, filtering restrictions, operator limitations, or network changes outside IRCONNECT’s control

  • The account is suspended due to misuse, policy violations, or sharing connection details with unauthorized users

  • A significant portion of the subscription period, traffic, or service has already been used

3. Subscription Renewals

Payments made for subscription renewals are non-refundable once the new subscription period has been activated. Customers are responsible for reviewing the service type and subscription period before renewing.

4. How to Request a Refund

To submit a refund request, contact us through the website support section and provide the following information:

  • Order number

  • Registered phone number or email address

  • Purchase date

  • A detailed description of the issue

  • A screenshot of the error, if available

Incomplete requests may not be reviewed until all required information is provided.

5. Refund Processing Time

Approved refunds are generally processed within 3 to 7 business days. The exact processing time may vary depending on the bank, payment gateway, or payment method used.

6. Changes to This Policy

IRCONNECT reserves the right to update this policy when necessary. Any updated version will become effective once published on the website.