IRConnect provides an Iran VPN service for users outside Iran who need to connect to an Iranian IP address. Due to the sensitive nature of using an Iran IP, particularly for accessing banking and financial services, some services may require identity verification.
By registering, purchasing a plan, or using IRConnect services, the user confirms that they have read and accepted all terms stated on this page. Users who do not accept these terms must not use the service.
1. User Identity Verification
Identity verification is performed to improve user security, prevent unauthorized payments, reduce misuse, and protect the stability of IRConnect’s Iranian IP servers.
IRConnect may require users to complete identity verification before activating certain services, particularly services intended for banking or financial platforms.
Identity verification may include matching the user’s Iranian national identification number with a mobile phone number registered in the same person’s name.
Documents and information will only be requested to the extent necessary to verify identity and prevent misuse.
Services requiring identity verification will only be activated after the verification process has been completed and approved.
Using another person’s national identification number, mobile number, bank card, payment account, or user account is prohibited.
Users must provide accurate, complete, and personally owned information.
IRConnect may suspend an order or block an account if it detects mismatched details, false information, or an attempt to bypass the verification process.
When payment has been completed but identity verification remains incomplete, the order may remain suspended until verification is completed.
When a refund is approved, the amount will only be returned to the same account, payment method, or bank card used for the original transaction.
Identity verification may not be required for plans that are provided exclusively for general, non-financial use.
2. Purpose of Identity Verification
An Iran VPN may be used to access sensitive platforms, financial services, bank accounts, and personal online systems. This creates a potential risk of misuse, including fraud, phishing, unauthorized access, illegal withdrawals, and cyberattacks.
Identity verification helps IRConnect:
Prevent unauthorized use of the service
Improve the security of users and infrastructure
Identify accounts involved in misuse
Prevent Iranian IP servers from being blocked because of illegal activity
Review account-related activity when responding to a valid legal request
Preserve stable access for lawful users
When required by a valid legal order issued by a competent authority, IRConnect may provide the information it lawfully holds about the relevant account.
3. User Account Responsibility
Users are responsible for protecting their username, password, OpenVPN configuration file, and all other connection information.
Sharing connection credentials, reselling the service, or allowing another person to use the account without IRConnect’s permission is prohibited.
All activity conducted through a user’s account or connection credentials will be considered the responsibility of the account holder, unless unauthorized access is reported to IRConnect support without unreasonable delay.
4. Permitted Use of the Service
IRConnect services may only be used for lawful and authorized purposes.
Users must not use the service for:
Fraud or phishing
Unauthorized withdrawal from another person’s account
Unauthorized access to accounts, websites, or systems
Hacking websites, servers, mobile phones, or other devices
Distributing viruses, malware, or harmful files
Identity theft or using another person’s information
Sending spam or unauthorized bulk messages
Conducting cyberattacks or unauthorized security testing
Infringing intellectual property rights
Any activity that violates applicable law
Unauthorized resale, transfer, or sharing of the service
IRConnect may suspend or permanently block the account without prior notice when prohibited activity is detected.
5. Refund Conditions
A refund may be considered when the user is unable to connect to an Iranian IP address and IRConnect support is also unable to resolve the connection issue after reasonable troubleshooting.
The following conditions apply:
The user must allow IRConnect support a reasonable opportunity to investigate and resolve the issue before requesting a refund.
A refund may be available when the connection cannot be established, the device’s IP address does not change to an Iran IP, and support is unable to fix the problem.
After activation, users cannot shorten the subscription period, downgrade the plan, or request a refund for the price difference.
Purchasing the wrong service, selecting the wrong plan, or assuming that the service is a general-purpose censorship circumvention VPN does not automatically qualify for a refund.
Reduced internet speed, problems caused by the user’s internet provider, nationwide internet disruption, or issues with the user’s local network do not qualify for a refund.
A problem, outage, or restriction affecting a bank, website, application, or third-party platform does not mean that the IRConnect service itself is defective and does not automatically qualify for a refund.
Short-term or temporary service interruptions that are resolved within a reasonable period do not qualify for a refund.
No refund will be issued when the account is suspended because of misuse, prohibited activity, or violation of these Terms.
Users who are required to complete identity verification must complete that process. Refusal to complete identity verification will not by itself be a valid reason for cancelling an order, provided that the requirement was clearly disclosed before payment.
Approved refunds will only be returned to the original bank account, card, or payment method used for the purchase.
6. Access to Iranian Banking and Online Services
IRConnect may be used to access supported Iranian online banking platforms, mobile banking applications, government portals, websites, and local online services from outside Iran.
However, IRConnect does not directly control banks or third-party services. Access may be affected by:
Security policies of the bank or target platform
The version of the mobile application
VPN detection by the application
Bank account verification requirements
The mobile number registered with the bank
One-time passwords or verification codes
Technical problems or outages affecting the target service
Security changes introduced by a bank or application
IRConnect does not guarantee uninterrupted access to every Iranian bank, application, or third-party platform unless such access has been expressly confirmed for a specific supported service.
7. Service Quality and Availability
IRConnect makes reasonable efforts to provide a stable and reliable Iran VPN service, but it does not guarantee permanent availability, constant speed, or uninterrupted access.
Service disruptions may result from:
Problems with the user’s internet connection
Restrictions imposed by an internet service provider
Data centre or telecommunications network outages
Server maintenance or updates
Changes to third-party platforms
Events beyond the reasonable control of IRConnect
When a technical problem occurs, the IRConnect technical team will make reasonable efforts to investigate and resolve it within an appropriate period.
8. Account Suspension and Termination
IRConnect may suspend or terminate a user account or service in the following situations:
Providing false identity information
Using another person’s information
Exceeding the permitted number of devices
Sharing or reselling the account
Illegal or suspicious activity
Creating a risk to IRConnect infrastructure or other users
Failed, reversed, or disputed payment
Violation of any provision of these Terms
In serious security-related cases, suspension may occur without prior notice.
9. Acceptance of the Terms
By placing an order and selecting the option confirming acceptance of these Terms, the user confirms that they:
Have read and understood these Terms
Understand that identity verification may be required
Accept the refund conditions
Accept responsibility for their account and connection credentials
Will use the service only for lawful purposes